Please Note: We are currently experiencing shipping delays; shippers are having capacity issues within their networks, delaying some packages from shipping from our facility, and taking longer than expected once they leave our facility. We are working hard to orders on their way to you while keeping our employees safe. The Status and Expected Ship Dates may take an additional 3-5 days.
Please allow us 3-5 business days to respond. We apologize in advance for the inconvenience.
When reaching out, please reference your order, PO, or part number.
Due to the volume of calls we receive, please contact us via email when possible.
Please also note we are based in NY, and on Eastern Time.
Self-Serve: SkyGeek.com has the most up to date product and availability information.
- Ordering: we cannot place orders over the phone for your security
- Order Status can be viewed via the link in your order confirmation/status update emails
- Shelf Life requests (note when placing your order).
We cannot advise on what part is needed for your use but can direct you to the manufacturer (also listed on the website).
Please reference our help articles or contact us about:
- Purchase Orders
- Quotes (military and government quotes only): pricing/availability is noted on SkyGeek.com: we will not be able to provide quotes for items not found on SkyGeek.com.
- Tax Exemptions
- Billing issues (invoice requests)
- Exporting Inquiries/Freight Forwarding
- Missing items/Incorrect Item sent
- Missing certifications (include lot and batch number)
- Shelf Life
If you have already sent us a support ticket and received a response, please reference that ticket number or respond to that thread before submitting another ticket as your assigned Geek will not be automatically notified of a new ticket.
Call Us: If you need to speak to a live agent, you can reach us Monday-Friday 9:00am-6:00pm EST at (845) 677-8185 or 888-759-4335.
Please note that we cannot place orders over the phone.
Call us for:
- Order Cancellations
- Pro-Forma Invoice Payments
- Purchase Order updates and requests
- Freight Forward Pick up
Please leave a voicemail, with a message and your order number and we will return your call.