Contact Us - Email and Phone Number

When reaching out, please reference your order, PO, or part number.

Due to the volume of calls we receive, please contact us via email when possible.

Please also note we are based in NY and on Eastern Time.

Self-Serve: SkyGeek.com has the most up-to-date product and availability information. SkyGeek is unable to offer advice on the compatibility of products, make recommendations for products, provide technical support, sales advice, or provide specific product information.

• Ordering: we cannot place credit card orders over the phone for your security.
• Order Status can be viewed via the link in your order confirmation/status update emails.

Email us: Contact us at service@skygeek.com or submit a support ticket. Please allow 24-48 business hours for a response.

If you have already sent us a support ticket and received a response, please reference that ticket number or respond to that thread before submitting another ticket, as your assigned Geek will not be automatically notified of a new ticket.

Please reference our help articles or contact us about: 

• Purchase Orders
• Quotes (military and government quotes only): pricing/availability is noted on SkyGeek.com: we will not be able to provide quotes for items not found on SkyGeek.com.
• Tax Exemptions
• Billing issues (invoice requests)
• Exporting Inquiries/Freight Forwarding
• Missing items/Incorrect Items sent
• Returns
• Missing certifications (include lot and batch number)
• Shelf Life

Call Us: If you need to speak to a live agent, you can reach us Monday-Friday 9:00am-5:00pm EST at (845) 677-8185 or 888-759-4335. 

Please note that we cannot place orders over the phone.