My Credit or Debit Card Payment is Failing

If your credit or debit card has declined, but you aren't sure why, these are common reasons for payment failure:

• Insufficient Funds- There may not be enough funds in your account to complete the transaction.
• Incorrect Billing Address Entered- The billing address, zip code, or CVV entered may not match what your bank has on file.  
• Card Expired- The card's expiration date may have passed.  
• Fraud Protection- Your financial institution may block charges as a precaution if they multiple transactions as attempted in a short period, they finds the transaction unusual or outside of normal spending habits.  
• Daily Limit Reached- Some cards have a daily spending or withdrawal limit that, if reached, will cause further transactions to decline.  

If you're using a P-card or Government Purchase Card, these are the common reasons for payment failures:

• Merchant Category Code (MCC) Restrictions- the card is not authorized for purchases from certain types of businesses.  
• Single Transaction Limit Exceeded- A maximum amount may be set per transaction, and the charge exceeds the limit.  
• Cumulative Spending Limit Reached- there may be caps to total spending within a specific timeframe.  
• Out-of-Scope Purchase- The item being purchased is outside the authorized purchase categories of the cardholder.  
• Blocked Country or Regions- some of these purchase cards are restricted from being used in specific countries or online merchants based within said countries.

We can also accept payment by wire transfer if you are International ($45.00 Fee incurred), or by Domestic ACH payment if you are within the US. If you submit your order using bank transfer as the selected payment method, please contact us to receive the details to make the payment. 

If you don't feel any of these apply to you, please contact us for further assistance.