Common Questions
Answers to our most commonly asked questions.
- Can you provide Technical Data Sheets (TDS)?
- Can you advise the DOE (expiration), DOM for this product?
- Can you fill out my supplier/vendor survey?
- Can you send me an invoice?
- Can I send you a purchase order (PO)?
- My order is missing a cert (certification) - can you email it?
- Can you provide a quote?
- I need to Return my order.
- Contact Us - Email, and Phone Number
- Why has my item not shipped?
- How do I cancel my order?
- Can you include a Certificate of Analysis (COA), and Certificate of Conformance (COC) with my order?
- Can you recommend a product?
- Receiving a Damaged Item
- Receiving an Incorrect Item - I need to Return it
- Can I use my own UPS or FedEx account for shipping?
- MSDS SDS Safety Data Information
- Returns
- Clearing or ignoring a web browser cache
- Become a SkyGeek Supplier
- Creating a SkyGeek Account
- I've forgotten my SkyGeek.com password and I can't login. Help!
- Managing Address Book Feature
- How can I exchange something I ordered from SkyGeek.com?
- Receiving a Defective Item
- How long will it take for you to process my return?
- Gill or Concorde Battery Return Information