Common Questions
Answers to our most commonly asked questions.
- Can you fill out the 889 Rep Form?
- Why am I being charged tax?
- What is your CAGE code?
- What is a PMA part, and number?
- What does "No QPL" mean?
- Can you provide Technical Data Sheets (TDS)?
- Can you fill out my supplier/vendor survey?
- Where can I find my invoice?
- Can I send you a purchase order (PO)? Can I email an order?
- My order is missing a cert (certification) - can you email it?
- Can you provide a quote?
- How Do I Return My Order?
- Contact Us - Email and Phone Number
- Why has my item not shipped?
- How do I cancel my order?
- Can you include a Certificate of Analysis (COA), and Certificate of Conformance (COC) with my order?
- Can you recommend a product? I need..do you have...
- Do you offer AOG (Aircraft On Ground) services?
- Receiving an Incorrect Item - I need to Return it
- Can I use my own UPS or FedEx account for shipping?
- MSDS SDS Safety Data Information
- Clearing or ignoring a web browser cache
- Become a SkyGeek Supplier/Vendor
- Creating a SkyGeek Account
- I've forgotten my SkyGeek.com password and I can't login. Help!
- Managing Address Book Feature
- How can I exchange something I ordered from SkyGeek.com?
- Receiving a Damaged or Defective Item
- How long will it take for you to process my return?
- Gill or Concorde Battery Return Information