Please call 1.888.759.4335 or 845-677-8185 during SkyGeek's hours of operation (Monday-Friday, 9am-6pm EST) to request an order cancellation. You will receive a credit for the amount of the order to your original payment method.
We very strongly discourage sending order cancellation requests via email; it is unlikely we will receive the message in time to void the order due to the volume of emails we receive each day.
Please call our mainline and send an email follow up requesting cancellation. Please leave a voicemail referencing your order number and cancellation reason if you cannot reach us by phone directly: we will follow up.
If we have processed your order for shipping, it cannot be cancelled.
Please review in-stock status carefully before placing your order. Depending on the circumstances of the order and cancellation, any fees (Hazmat paperwork, Freight Forwarder Fee, etc) may or may not be refunded.
Lead times or available-to-ship times are always shown for items not in our New York warehouse. Lead time is the number of business days it will take for your order to be received/processed at our Lagrangeville, NY shipping facility. Lead time does not include shipping/transit time from our facility to the customer.
Expedited shipping only affects the time in transit; same day shipping may be selected, before a 3pm ET checkout, for items stocked in the NY warehouse.
Orders are not usually processed on weekends and holidays. (After all, even Geeks need time off!)