How do I cancel my order?

Please call 1.888.759.4335 or 845-677-8185 during SkyGeek's hours of operation (Monday-Friday, 9am-5pm ET) to request an order cancellation. You will receive a credit for the amount of the order, less any cancellation fees, to your original payment method. We very strongly discourage sending order cancellation requests via email; it is unlikely we will receive the message in time to void the order due to the volume of emails we receive each day.

If we have begun processing your order, our system may automatically assess a fee of 15% if you cancel your order. If we have processed your order for shipping, it cannot be cancelled. Please review in-stock status carefully before placing your order. Any fees (Hazmat paperwork, Freight Forwarder Fee, etc) will not be refunded.

Lead times or available-to-ship times are always shown for items not in our New York warehouse. Lead time is the number of business days it will take for your order to be received/processed at our Lagrangeville, NY shipping facility. Lead time does not include shipping/transit time from our facility to the customer.

Expedited shipping only affects the time in transit; same day shipping may be selected, before a 3pm ET checkout, for items stocked in the NY warehouse.

Orders are not usually processed on weekends and holidays. (After all, even Geeks need time off!)

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