Why has my item not shipped?

Lead time is the time it takes for the order to process once you place it on our website or send us a purchase order. This can be extended if the parts are backordered. Lead times are noted on the product pages for every part on our website. 

Lead time example for a backordered part:

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Lead time example for an in stock part:

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When an item is on backorder, we are ordering the item from a supplier, and we display the expected number of days the item will take to ship. These dates are provided by the supplier to us, and unfortunately, sometimes the lead times can be extended. This is a common reason why shipments can be delayed. If you have multiple items in an order, we can partially ship what is available and can keep you updated about when we expect your backorder to be filled.

Also, when an expedited transit method is selected, keep in mind it doesn’t always mean this product is available to ship the same day. There may be a lead time associated with the part(s). If our parts are available to ship the same day ordered, you will be able to select our Same Day Ship Guarantee for an additional $10.00. This option is not available on parts that are not in stock in our New York warehouse.

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If you have any questions related to lead times, or items that are on backorder, reach out to us at service@skygeek.com .

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