Why can't I add an item to cart?

If the item is on clearance and the In Stock quantity is not visible, then the item has sold out and you will not be able to add it to your cart. You may be able to select to add the item to your cart, but it will not appear once you go to your cart. Typically, we will not order more of a clearance item, and if we do, there is typically a price change. You can contact us at service@skygeek.com to see if/when the item will be available. But, any status of availability other than In Stock (even if it is noted as On Order), may not be accurate.

Not being able to add items to your cart, in general, is a trouble-shooting issue that is possibly caused by cookies being disabled. No, we’re not talking about the kind of cookies you dip in milk.

In a cybernetic context, cookies refer to small pieces of data that sites use and store so that when users upload that site again, certain information is remembered. This includes records of a user’s activity such as log-in information or—you guessed it—items in a shopping cart. The advantage of these web or browser cookies is to save time and to make a more user-friendly experience.

Your inability to add items to cart may be remedied by adjusting the settings on your web browser so that cookies are enabled. 

Just to clarify, a web browser is the means by which you use the Internet. Examples of web browsers: Internet Explorer, Mozilla Firefox, and Google Chrome.

In order to adjust your settings so that cookies are allowed, the following is a set of instructions to use on your particular web browser. Since all customers don’t use one web browser we have instructions for each of the most common ones. 

Rather than re-write a long list of instructions that have already been published (hey, we’re busy taking orders) we figured we would instead go straight to the source and provide links to tech support from the web browsers themselves:

Internet Explorer (Versions 7 and 8)

Google Chrome

Mozilla Firefox



Another thing to remember is that problems relating to cookies can result from having an older version of a web browser. That is why it may be time to upgrade. For instance, you might want to install Internet Explorer 9 instead of your current Internet Explorer 8.

Think of it this way, if websites are constantly updating for the purposes of compliance and security, then it would be wise to do the same. That way both your computer and heavy traffic sites are in sync.

For more information, including how enabling cookies affects your privacy, please peruse our Privacy Policy.

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